Kmart Tyre & Auto Service at Shell, 150 Fullarton Road, Rose Park

Contacts

Phone:
+61 8 8198 8209

Address:
Shell, 150 Fullarton Road, Rose Park, South Australia 5067

Categories:
Car repair  

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Reviews

• ★ ★ ☆ ☆ ☆

  12.11.2018

  Andy Suzhou
  Dear Kmart auto service team,
  this is an open letter to let you know about my recent experience with your service in Rose Park:
  To begin I want to thank you to take me in on short notice and perform the oil change and checking service for me.
  Unfortunately here the good news end. According to your Essential Plus Service you shall swap the tires. When I picked up the car I noticed, that this has not been done. When I asked about it, your staff started to argue that you did it by doing left to right. That's first of all wrong to do so and secondly it was a lie. I was in a hurry and not in the mood to argue, so I paid and left.
  A couple of days later I called in to ask for a specific information about my service. You declined to give me the information and also declined to send a copy of the service report to my email that i could check it by myself. Your argument was that you do not have an email system to contact customers. I wondering why you explicitly asked for my email address during the registration bc you want to send me some information/advert from time to time. So what’s the truth here? Another lie?
  To summarise:
  You didn’t perform the service you promoted to do ...
  which means you overcharged me on purpose and finally you are lying to your customers.
  Giving you a 2 star review is very very generous and just because of the fact that you however performed a kind of service.
  You might imagine that I cannot give any recommendation for your service neither will follow up the issues you found on my car with your company.

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